Plug-In Frequently Asked Questions - Macintosh
I click install and choose a folder for the installation, the following
error message is reported by the installation application: "Sorry, the
operation could not be completed due to a System error: (File not
||When I try to register the
software plug-ins I get the error message,
"Macintosh Hard Disk: System Failure: Application File Failure: Unable
||I have correctly registered
the software plug-in, but I still have the watermarks.
|| How do I uninstall a PPC plug-in from my Macintosh computer?
|| How do I uninstall a Universal plug-in from my Macintosh computer?
1. When I click install and
folder for the installation, the following error message is reported by
the installation application: "Sorry, the operation could not be
completed due to a System error: (File not found)."
This problem is due to the "Application
folder being locked/read-only. Once the folder is unlocked, the plug-in
can install successfully. The standard, system-approved way of fixing
any existing permissions-related issue is listed below:
- On the drive where OSX is installed, open the "Applications" folder.
- Open the Utilities folder.
- Open the Disk Utility application.
- In the left pane of the Disk Utility
dialog, select the drive (e.g. Macintosh HD) where OSX is installed.
- Now, within the "First Aid" panel,
click on "Repair Disk Permissions".
Following this sequence of steps should
fix the problem.
2. When I try to register
plug-ins I get the error message, "Macintosh Hard Disk: System Failure:
Application File Failure: Unable to open."
This error message is due to the plug-in being installed under OS X
when the image editing application that is hosting the plug-in is
installed and operates in the Classic environment (OS 9.x). The
solution to this problem is to re-install the plug-in in classic mode.
Please follow the instructions below in order to install the plug-ins.
- Make sure you are running in OS X.
- Once the hqx file is downloaded, move
the plug-in hqx file onto your desktop (Ex: DIGITAL ROC PRO hqx).
- Unstuff the .hqx file so that the
plug-in installer is on your desktop.
- Select the installer, then go to
"File -> Get Info" at the top of the menu bar.
should bring up the plug-in's information screen (Ex: ROC PRO 1.0.0
Installer Info). On this screen, there is a checkbox that says "Open in
the Classic environment". Please check this box.
- Run the installer.
Once the plug-in has been installed
Classic environment, you should be able to register the plug-in with
the correct registration information.
3. I have correctly registered the software plug-in, but I still have the watermarks.
This is an installation issue. Since you are now working with OS X, you
will need to install the plug-in twice. First install it under OS X,
then install it again under OS 9.x. Please see the previous answer for
the steps to install the plug-ins under OS 9.x. Once the plug-in is
installed on each operating system and registered, the watermarks
should no longer be added to your images.
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4. How do I uninstall a PPC plug-in from my Macintosh computer?
Leaving the remaining files on your computer will not cause problems. There is less than 2MB of information stored for each plug-in. These files are located in Library::Application Support::Kodak. To remove all files associated with the Kodak plug-ins delete this folder. To delete one plug-in but leave others, navigate further to Library::Application Support::Kodak::ADC Plug-Ins and delete the folder corresponding to the plug-in you want to remove.
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5. How do I uninstall a Universal plug-in from my Macintosh computer?
When the plug-in was installed it was dragged into the Plug-Ins folder. To uninstall, return to this location and drag the plug-in to the recycle bin. If you are not sure where it is, use Apple's Spotlight feature to search for "DigitalAIRPro", "DigitalGEMPro", "DigitalROCPro", or "DigitalSHOPro".
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