1. When I click install and choose a folder for the installation, the following error message is reported by the installation application: "Sorry, the operation could not be completed due to a System error: (File not found)."

This problem is due to the "Application Support" folder being locked/read-only. Once the folder is unlocked, the plug-in can install successfully. The standard, system-approved way of fixing any existing permissions-related issue is listed below:

1. On the drive where OSX is installed, open the "Applications" folder.
2. Open the Utilities folder.
3. Open the Disk Utility application.
4. In the left pane of the Disk Utility dialog, select the drive (e.g. Macintosh HD) where OSX is installed.
5. Now, within the "First Aid" panel, click on "Repair Disk Permissions".

Following this sequence of steps should fix the problem.

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2. When I try to register the software plug-ins I get the error message, "Macintosh Hard Disk: System Failure: Application File Failure: Unable to open."

This error message is due to the plug-in being installed under OS X when the image editing application that is hosting the plug-in is installed and operates in the Classic environment (OS 9.x). The solution to this problem is to re-install the plug-in in classic mode. Please follow the instructions below in order to install the plug-ins.

1. Make sure you are running in OS X.
2. Once the hqx file is downloaded, move the plug-in hqx file onto your desktop (Ex: DIGITAL ROC PRO hqx).
3. Unstuff the .hqx file so that the plug-in installer is on your desktop.
4. Select the installer, then go to "File -> Get Info" at the top of the menu bar.
5. This should bring up the plug-in's information screen (Ex: ROC PRO 1.0.0 Installer Info). On this screen, there is a checkbox that says "Open in the Classic environment". Please check this box.
6. Run the installer.

Once the plug-in has been installed within the Classic environment, you should be able to register the plug-in with the correct registration information.

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3. I have correctly registered the software plug-in, but I still have the watermarks.

This is an installation issue. Since you are now working with OS X, you will need to install the plug-in twice. First install it under OS X, then install it again under OS 9.x. Please see the previous answer for the steps to install the plug-ins under OS 9.x. Once the plug-in is installed on each operating system and registered, the watermarks should no longer be added to your images.

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4. How do I uninstall a PPC plug-in from my Macintosh computer?

Leaving the remaining files on your computer will not cause problems. There is less than 2MB of information stored for each plug-in. These files are located in Library::Application Support::Kodak. To remove all files associated with the Kodak plug-ins delete this folder. To delete one plug-in but leave others, navigate further to Library::Application Support::Kodak::ADC Plug-Ins and delete the folder corresponding to the plug-in you want to remove.

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5. How do I uninstall a Universal plug-in from my Macintosh computer?

When the plug-in was installed it was dragged into the Plug-Ins folder. To uninstall, return to this location and drag the plug-in to the recycle bin. If you are not sure where it is, use Apple's Spotlight feature to search for "DigitalAIRPro", "DigitalGEMPro", "DigitalROCPro", or "DigitalSHOPro".

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